Privacy Policy

1. Introduction

ParcelFlow ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

2. Information We Collect

We collect information that you provide directly and information collected automatically when you use our service.

• Store information: Shopify store name, domain, and contact email
• Order data: order numbers, tracking numbers, and shipment statuses synced from your Shopify store
• Usage data: pages viewed, features used, and interaction patterns within the app
• Device data: browser type, IP address, and device identifiers

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our tracking and notification services
• Displaying shipment tracking information to your customers
• Improving and optimizing our application and user experience
• Communicating with you about your account, updates, and support
• Detecting and preventing fraud or abuse

4. Data Sharing

We do not sell your personal information. We may share data with third parties only in the following circumstances:

• Carrier APIs: to retrieve shipment tracking information
• Shopify: as required by Shopify's platform integration
• Service providers: hosting, analytics, and infrastructure partners who process data on our behalf
• Legal requirements: when required by law or to protect our rights

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Order and tracking data is retained for up to 12 months after delivery. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, secure access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Data portability

8. Cookies

We use essential cookies required for the application to function properly. We do not use third-party advertising cookies. Analytics cookies may be used to understand usage patterns and improve our service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected].